Privacy Policy

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, including name, email address, phone number, date of birth, financial account details, device identifiers, and IP addresses.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, retrieval, and deletion.
• "Data Controller" means raja86, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party engaged by raja86 to process Personal Data on our behalf under our instruction, including payment processors, KYC verification providers, and cloud infrastructure providers.
• "Player" or "You" refers to any individual who accesses, registers with, or uses the raja86 Platform.
• "Platform" means the raja86 website at https://raja86.cam and associated mobile interfaces.
• "Cookies" means small data files placed on your device by the Platform for functionality, analytics, and personalization purposes as described in Section 7.

raja86 collects the following categories of Personal Data in connection with the provision of our Services:

Personal Data is collected through the following methods:

1. Directly From You: When you register an Account, complete the KYC verification process, update your profile information, add payment methods, or communicate with our customer support team via live chat, WhatsApp, Telegram, or email.
2. Automatically During Use: As you navigate and interact with the Platform, we automatically collect Technical Data and Behavioral Data through server logs, cookies, and similar tracking technologies described in Section 7.
3. From Third Parties: We receive verification data from identity verification service providers engaged to conduct KYC checks, and transaction confirmation data from payment processors handling your deposits and withdrawals with Indonesian banks and e-wallets.
4. From Public Sources: In exceptional cases involving fraud investigation or compliance with legal obligations, we may obtain publicly available information about you from government registries or law enforcement databases.

raja86 processes your Personal Data for the following purposes:

• Account Management: To create, authenticate, and maintain your player Account; to verify your identity and age (21+ requirement); to process your deposits and withdrawals; to manage your bonus balances and wagering requirements.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, togel (lottery) draws, and other gaming products; to process your bets and settle winning payouts; to maintain accurate gameplay records.
• Customer Support: To respond to your inquiries submitted via live chat, WhatsApp, Telegram, or email; to troubleshoot technical issues; to resolve disputes or complaints about gameplay outcomes or transactions.
• Fraud Prevention & Security: To detect and prevent fraudulent transactions, money laundering, bonus abuse, multiple account creation, collusion, and other prohibited activities; to protect the integrity of games and betting markets; to enforce our Terms & Conditions.
• Legal Compliance: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under international gaming regulations; to respond to lawful requests from law enforcement or regulatory authorities; to maintain records as required by our licensing jurisdiction.
• Marketing & Personalization: To send you promotional offers, bonus announcements, and newsletters relevant to Indonesian cultural events (Idul Fitri, Ramadhan, Indonesian Independence Day) where you have opted in; to personalize game recommendations based on your playing history; to display targeted promotions within the Platform interface.
• Analytics & Improvement: To analyze usage patterns and player behavior to improve game selection, payment options, and user experience; to conduct A/B testing on interface designs; to optimize Platform performance and stability.
• Responsible Gaming: To monitor for signs of problem gambling behavior; to enforce deposit limits, loss limits, and self-exclusion settings; to provide access to responsible gaming tools and resources as detailed on our Responsible Gaming page.

Under applicable data protection laws, raja86 relies on the following legal bases for processing your Personal Data:

• Contractual Necessity: Processing is necessary to perform our contract with you under the Terms & Conditions, including Account creation, transaction processing, game delivery, and customer support.
• Legal Obligation: Processing is necessary to comply with KYC, AML, age verification, and other legal requirements imposed by our licensing authority and international gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, ensuring Platform security, conducting analytics to improve Services, and maintaining accurate records — provided these interests are not overridden by your fundamental rights.
• Consent: Where you have explicitly opted in, we process your data for marketing communications, personalized recommendations, and certain cookies as described in Section 7. You may withdraw consent at any time without affecting other lawful processing.

raja86 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Processors: Your bank account details and transaction data are shared with payment service providers that facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). These processors are contractually bound to use your data solely for transaction processing and under strict confidentiality obligations.
• KYC Verification Providers: Your identity documents and personal details are shared with third-party verification services that conduct age and identity checks. These providers operate under data processing agreements that restrict their use of your data to verification purposes only.
• Game Providers: Your gameplay data (bet amounts, game outcomes, session duration) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to deliver live dealer tables, slot games, and other products. These providers do not receive your full identity or financial data.
• Cloud Infrastructure Providers: Your data is stored on secure servers operated by cloud hosting providers. These providers have no independent right to access or use your data and are contractually bound to maintain strict security and confidentiality.
• Legal & Regulatory Authorities: We disclose Personal Data when required by law, court order, subpoena, or valid regulatory request from our licensing authority, Indonesian law enforcement, or international gambling regulators. We will notify you of such disclosures where legally permissible.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or sale of assets, your Personal Data may be transferred to the successor entity, provided the successor commits to honor this Privacy Policy or obtain your consent to a new policy.

The raja86 Platform uses cookies, web beacons, and similar tracking technologies to enhance functionality, improve performance, and personalize your experience. Cookies are small text files stored on your device that allow the Platform to recognize you on return visits.

We use the following types of cookies:

• Essential Cookies: Required for core Platform functionality including authentication, session management, and security. These cookies cannot be disabled without breaking the Platform. No consent is required as they are strictly necessary for service delivery.
• Performance Cookies: Collect anonymous usage statistics such as page views, navigation paths, and error reports to help us optimize Platform performance and identify technical issues. These cookies do not identify you personally.
• Functional Cookies: Remember your preferences such as language selection, preferred payment method, and display settings to provide a customized experience. These cookies enhance convenience but are not strictly necessary.
• Targeting/Advertising Cookies: Track your browsing behavior across sessions to deliver personalized game recommendations and promotional offers within the Platform. These cookies require your consent and can be disabled via browser settings.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit certain Platform features. Disabling essential cookies will prevent you from logging in or accessing your Account.

raja86 retains your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Specific retention periods include:

• Active Account Data: Your profile information, gameplay history, and transaction records are retained for the duration of your active Account and for 7 years following Account closure to comply with financial record-keeping and AML regulations.
• KYC Documents: Identity verification documents are retained for 7 years after your last transaction to satisfy licensing requirements and potential audit or investigation needs.
• Marketing Data: Your marketing preferences and communication history are retained until you withdraw consent or request deletion, at which point they are erased within 30 days.
• Responsible Gaming Records: Self-exclusion requests, deposit limit settings, and related records are retained for 10 years to ensure compliance with responsible gaming obligations and to prevent circumvention of self-exclusion.
• Technical Logs: Server logs, IP addresses, and session data are retained for 90 days for security and fraud prevention purposes, then automatically deleted unless required for an active investigation or legal proceeding.

Once the retention period expires, Personal Data is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and research purposes.

raja86 employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and raja86's servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest (passwords, financial information, KYC documents) is encrypted using AES-256 encryption.
• Access Controls: Personal Data is accessible only to authorized raja86 employees and contractors who require access to perform their job functions. All access is logged and subject to regular audit.
• Authentication: Player Accounts are protected by password authentication. We strongly recommend using a unique, complex password and never sharing your credentials with anyone. raja86 will never ask for your password via email, chat, or phone.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation services. Regular penetration testing and vulnerability assessments are conducted by independent security firms.
• Data Minimization: We collect only the minimum Personal Data necessary for each stated purpose and delete data promptly once it is no longer needed or legally required to be retained.
• Staff Training: All raja86 personnel with access to Personal Data receive mandatory training on data protection principles, confidentiality obligations, and incident response procedures.

Despite these measures, no internet-based system is entirely secure. If you become aware of any security breach or unauthorized access to your Account, you must notify our support team immediately via live chat, WhatsApp, or email at [email protected] (plain text).

Under applicable data protection laws, you have the following rights regarding your Personal Data held by raja86:

To exercise any of these rights, please contact our support team via live chat, WhatsApp, or email at [email protected] (plain text) with the subject line "Data Subject Request." We will respond within 30 days and may request additional information to verify your identity before processing the request.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe raja86 has processed your Personal Data unlawfully or violated your privacy rights.

raja86 strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect Personal Data from minors. Our registration process requires declaration of date of birth, and KYC verification confirms age before the first withdrawal is processed.

If we become aware that we have inadvertently collected Personal Data from an individual under 21 years of age, we will immediately:

1. Suspend the Account to prevent further deposits or gameplay.
2. Void all gameplay activity and winnings accrued by the underage user.
3. Return deposited funds (net of any bonuses claimed) to the funding source.
4. Permanently delete all Personal Data associated with the Account, except transaction records retained for regulatory compliance.

Parents or guardians who discover that their child has created an Account on raja86 should contact our support team immediately at [email protected] (plain text) so we can take appropriate action.

Your Personal Data may be transferred to, stored, and processed in jurisdictions outside Indonesia where raja86's servers, Data Processors, or service providers are located. These jurisdictions may have data protection laws that differ from Indonesian standards.

Where Personal Data is transferred internationally, raja86 ensures adequate protection through:

• Standard Contractual Clauses approved by relevant data protection authorities, incorporated into agreements with all Data Processors.
• Requiring third-party processors to maintain security standards equivalent to or exceeding those applied by raja86 within Indonesia.
• Restricting international transfers to jurisdictions that provide an adequate level of data protection as recognized by international regulatory bodies.

You have the right to request details of the safeguards applied to international transfers of your Personal Data by contacting our support team.

raja86 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered players via email to the address on file at least 14 days prior to the changes taking effect.

Minor amendments, such as clarifications of existing practices or updates to contact information, will be posted on this page with an updated "Last Updated" date without individual notification.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact support to request Account closure and data deletion.

The most current version of this Privacy Policy is always available at https://raja86.cam/privacy-policy.

If you have questions, concerns, or complaints regarding this Privacy Policy or how raja86 handles your Personal Data, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the Platform interface. Our Indonesian-speaking agents can assist with privacy inquiries in real time.
• WhatsApp & Telegram: Real-time messaging support available around the clock for data subject requests and privacy concerns.
• Email: [email protected] (plain text — not a clickable link). For formal data subject requests, use the subject line "Data Subject Request" to ensure priority handling. We respond to privacy inquiries within 48 hours and complete data subject requests within 30 days.

For complaints that cannot be resolved through our support team, you have the right to escalate the matter to the data protection supervisory authority in your jurisdiction.